Total Cost of Ownership (TCO) calculation variables
Recently we had a company ask us about supplying Total Cost of Ownership (TCO) calculations over a 5 year period. They were considering both premise-based and Hosted PBX options, and were having difficulties creating a model which would allow them to compare the two in an apples-to-apples fashion. There are a number of semi-hidden costs when you go with a premise-based solution that need to be accounted for in a TCO model, and in response we created an Excel spreadsheet for them to capture that information.
Here is our model based on 20 seats. As the number of seats go up, the monthly per-user cost for Hosted PBX goes down, so if you are looking at >50, >200 or >1000 seats it would make sense to contact us to make sure you get volume pricing information. Also, the cost of the premise-based PBX goes up substantially as you add users. Again, if you are looking for information on this we can provide ballpark pricing that we’ve received in our competitive analysis.
Without further ado, here is the model :
Total Cost of Ownership Model for Hosted PBX vs. Premise-based PBX
Click on the image for a larger view. If you’d like this spreadsheet emailed to you so that you can make your own modifications to the model, just email our Sales department.
Some of the key take-aways are the cost of software upgrades and maintenance for premise-based systems that are not often made available to you up-front. That’s usually a post-sales follow-up surprise. Also, remember that Hosted PBX completely replaces the need for your telco (ie: Bell Canada, Telus, Rogers, etc…). The bill you currently have for lines from one of those companies will be completely replaced by your Cloud-based PBX provider (ie: Versature).
Lastly, this model assumes a VoIP enabled Premise-based PBX. If it is an analog system, then the costs go even higher for moves/adds/changes and maintenance. If you are currently on Centrex from your telco, then the TCO is even more compelling and we need to talk ASAP.
The industry is changing very quickly. Everything IT and Telecom related are moving to the cloud. You wouldn’t consider hosting your own website or CRM system on premise, would you? The substantial one-time costs, hassles, ongoing maintenance, required upgrades and security concerns of premise-based PBXs make for a very compelling case for Hosted PBX.