A question we often hear from clients is what they can set for CallerID. With Versature clients assign both a CallerID name and number to each phone.
Yes, this means that you can easily split up your company so that outbound calls show specific names and numbers for different in house teams, different company names or even show the actual staff member’s name instead of the organization name when making a call.
With regards to limitation, the CallerID name field has no content restrictions except for length; most traditional phones only show a few characters making a short name the best option. For phone numbers this is a bit trickier – Versature does require that clients use a valid Versature phone number for outbound callerID. This prevents abuse and discourages other questionable activities. However, using the Call Privacy feature listed below you can block callerID on a per call basis if needed.
You can however set a unique CallerID phone number per phone or even use a number which only goes to voicemail as your callerID number.
Another question that comes up from time to time is what number appears if calls are forwarded to another destination like a cell phone. In this case the original callers information is passed to the end destination allowing you to decide how or if to answer the call.
Blocking CallerID – Versature does offer a no charge feature rarely talked about but handy to have: Call Privacy. Often referred to as “Star-67″, this feature masks your callerID number and name when making a call.
To use this feature simply dial *67 before the number, the call will dial and connect as usual. Calls dialed this way will also appear on your bill and other call statistics normally.
If you have other questions about callerID or wish to update your callerID information please don’t hesitate to reach out to a member of our support team by dialling 611 on your Versature set.