March 30, 2012 - Paul Emond
As we move up-market, we're seeing more large companies go to tender (RFP)
In a previous company I worked in, we responded to a number of RFPs with very little success. It always seemed that either the RFP had been written with one pre-determined vendor in mind, or that the RFP process favoured larger companies (the Cisco’s of the world). We did so poorly on responding to RFPs in my previous role, that when we started to see Telecom RFPs come across our desk here at Versature, I informed our salespeople to ignore them completely.
Over time, sales wore me down and we started to try our luck again with RFPs. At the beginning, I’d say 95% of the RFPs we read were specifying an on-premise solution, and at times even specifying that it be Cisco equipment. Of course, we weren’t interested in those types of RFPs, but a few RFPs left the door open for us to offer up a “Hosted, Off-Premise” or “Cloud-based” solution, with our standard Polycom sets. We made sure to submit our solution but ... Continue Reading ...
March 26, 2012 - asherman
Forgot your PIN?
This week, we rolled out a new feature to the Versature Dashboard: you are now able to reset your PIN in the event that you forget it. This option is only available if we have an email address on record for the account, of course.
We also improved the interface in a number of areas and corrected some minor issues and performed a bunch of internal work to prepare for our next big push.
March 26, 2012 - Paul Emond
Full Details on Versature's Channel Partner program can be found at http://www.versature.com/partners
Preparations have been in the works for over a year now to create a channel partner program to enable Canadian IT Service Providers, MSPs, Agents and VARs to add Versature’s Hosted PBX to their stable of solutions. Having been exposed to the MSP business for most of my career, I know that these trusted advisors are key to reaching the mid-sized and large business in Canada that we are very interested in reaching out to. Today, I’m pleased to announce that Versature’s Channel Partner program is live and ready to accept applications. Full details on our program can be found at http://www.versature.com/partners, but I’m going to go over the salient points here. ... Continue Reading ...
March 20, 2012 - asherman
Call Data Analytics
In 2011, the Versature DevOps team offered select customers of our hosted voice solution a glimpse into the large amount of data about their calls that our system can keep in the cloud for them. For some, it was like drinking from the proverbial fire hose. Our spring priority is to use the feedback we received and design the next step of our vision.
Over the next few months, we will be significantly improving the business value the raw data provides by turning it into real intelligence that can help our customers increase their efficiency. ... Continue Reading ...
March 15, 2012 - Jonathon Moody
Amanda in the Recording Studio
The following guest post comes by way of British Columbia and our favorite voice talent Amanda Sellers. Over the last two years, Amanda has provided all of Versature’s automated attendant greetings and system prompts. She also provides Versature clients with discounted, flat rate voice services so that our clients can easily have a single, great, voice for all their greetings and other custom messages. Thanks again Amanda!
Hi! My name is Amanda Sellers, born and raised in Saskatchewan, now based in Vancouver. I was a singer/songwriter turned Radio DJ, turned voiceover artist. ... Continue Reading ...
March 05, 2012 - Paul Emond
Maria Ford. President of Kaszas Communications
The following is the second guest post on our blog by Maria Ford, president of Kaszas Communications. Maria works with Versature on marketing & communications. Here’s her take on a business phone system from a distinctly marcomm perspective.
A frequent oversight of organizations of any size is to consider marketing as a separate department or unique discipline. The problem with that is that the image-building function of marketing can’t be successful in a vacuum. Image-building occurs throughout an organization whether it’s realized or not – it occurs at every touch-point your target audiences may have with your company, products and services. Your company’s customer support voice is an excellent example.
Your brand is communicated long after the sale, such as when customers ... Continue Reading ...