Hi, my name is Jon and I lead Versature’s Provisioning Team. We’re a small team whose main responsibility is to “onboard” new customers as well as handle moves, adds & changes for existing clients. Each new client is assigned a dedicated member of the team who works with them one-on-one throughout the deployment of their hosted phone system.
The first step is to call the new client to answer any questions or concerns they may have, inquire as to how they envision the Hosted PBX system to work, discuss their network and make recommendations to ensure optimal call quality. A followup email is sent requesting information such as a list of names and desired extensions for each phone user, billing/admin/tech contacts for future changes and shipping details.
Another key piece of the transition to their new phone system is porting numbers from the previous provider. The ability to port a client’s number that’s been with them for years is essential. All that’s required by the client is a copy of their most recent invoice and a signed copy of the Letter of Authorization which provides us the ability to act on behalf of the client and initiate the transfer.
In addition to working with new clients, the Provisioning Team manages inventory levels, ships replacement equipment, works with the support teams to address technical concerns and completes any client changes once they are setup.
Provisioning staff have been especially busy over the past year as we’ve been slowly migrating existing customers to our V2 platform, a process that is expected to be completed in the coming months. On a personal level, the best parts of working in the provisioning department at Versature are getting to know new clients, helping customers to understand how a hosted phone system can improve the way they do business, as well as working within the team environment here! Versature allows me to work from home on a semi-regular basis, and that really helps out with childcare. There are definite benefits to working at a company that empowers people to be as effective remotely as they are in the office.
I’m looking forward to contributing to this blog and highlighting some of the fun things that go on here at Versature.