My name is Jessica and I have recently joined the Admin team here at Versature.
I got the position after a 4 stage interview process, which proves that management take the hiring process very seriously. The first step was answering some standard questions in an email. I was later told that out of 60 applicants, my responses put me within the top 10%, so that was encouraging.
The second stage was a phone interview, and after answering a number of questions about my background and experience, my interviewer’s very last question was “If you were able to be on any reality TV show, which show would you be on and why?” That was a fun twist that really got my brain working. I guess he liked my answers cause I moved on to the third stage! (BTW, it was Amazing Race because I like to work in small teams and wouldn’t mind travelling the world!). The third stage was an in-person interview with 3 people .. talk about intimidation! Actually, the interviewers were all very easy-going so they quickly made me feel at ease. I went home feeling good about my interview, and so when I got the call for the 4th stage, to come in and meet a few more people and get my job offer, I was ecstatic.
The First Few Days …
When I first came through the door I thought I was going to be thrown into a massive week of information overload. But to my surprise, Paul and Jonathon explained that they think it is beneficial for new employees to understand all aspects of the company before jumping into a new job. Sitting with the different teams at Versature to get a feel for what they deal with on a daily basis, I felt it was a really refreshing approach. It has helped me learn more about the business and what customers are experiencing and in turn, what they might expect from me.
First, I had the opportunity to work with Bryan in the Sales Team. I found he really listened to the clients needs and never pushed anyone in making a decision. Later on in the week I worked with Jon & Tom in the Provisioning Team. As someone who knew very little about Hosted PBX phone systems (like most of the people who were signing up), it was reassuring how patient and understanding they are with new clients. They took the time to understand the business challenges the client wanted to solve and within a matter of minutes the clients’ custom phone system needs were met. One of the best parts about Versature’s cloud based phone system is that it is very flexible and powerful, which is why Jon and Tom’s job is so important.
Working with the different teams, I noticed a few distinct patterns ….. amazing customer service and they CARE!!! Wow, that is a first for a telephone company. It is really refreshing to know that when you call Versature for information you reach a technician or customer service person from right here in Canada. Another wonderful feature is you don’t have to go through a million prompts then be on hold for 20 minutes before speaking to a live voice, at Versature a live person is only seconds away.
After a week in the trenches it’s time for me to learn my real job now. Looking forward to working with Julie and Susan this week. I’m feeling the pieces are finally coming together and I’m looking forward to the challenge. Being the one picked out of 60 applicants shouldn’t add any extra pressure on me, should it? Nah!
Thanks everyone for an amazing first week and I can’t wait for more.