When Disaster Strikes, Who You Gonna Call?

July 24, 2014 - Paul Emond

St Joseph WPIn January 2014 the St-Joseph Family Medicine Clinic of Ottawa, Ontario experienced one of the worst disasters a business can endure: fire. Thankfully no one was hurt when the incident occurred, but even so facilities underwent a prolonged power outage and access to the site was restricted as the damage was assessed.

The old Nortel phone equipment being used by the clinic, powered by Bell lines, was completely inaccessible for the time being. Patients had no means of contacting the clinic, and vice versa.

“Our patients were literally calling the fire department, asking how they were able to reach our administration team. We really needed a fast, effective solution.” recalls Julie Letellier, the clinic’s IT Coordinator.

Understanding that traditional solutions would not be quick enough, the company’s Network Administrator suggested they contact Versature and inquire about VoIP services as a temporary solution to the crisis. Inbound and outbound communication with the clinic’s 50,000+ patients was crucial during this time of emergency.

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Did you know? Versature has a referral program!

June 10, 2014 - Paul Emond

dreamstime_xs_12520109At Versature, we’ve taken on hundreds of customers during our 10+ years in business. We’re constantly signing up new clients and showing them the benefits of our Hosted PBX business phone solution.

Last year, we were named one of Ottawa’s Fastest Growing Companies by the Ottawa Business Journal, and our client list continues to expand with over 5,000 subscribers from coast-to-coast. We are constantly on the lookout for businesses in need of a better business phone solution and decided to make it worth your while to help us spread the word. ... Continue Reading ...


Presenting Versature SmartAnswer

May 27, 2014 - Paul Emond

Versature new feature SmartAnswerFew things in life can give you that sinking feeling in your chest quite like answering a phone call with “Wazzzaaapppp?” only to find out that it is not your brother on the other end, but your #1 client.  For those who bring their work with them around and outside of the office via mobile or other devices, Versature has something special for YOU.

I am pleased announce the deployment of the newest functionality in Versature’s Hosted PBX phone system, SmartAnswer. SmartAnswer is a feature that notifies all external numbers entered in a user’s simultaneous ring rule that they have a call being forwarded from Versature, before they answer that call. What does this mean for you? ... Continue Reading ...


Webinar: Why Choose Versature?

May 20, 2014 - Paul Emond


Versature’s Hosted PBX is Built on Trust

May 13, 2014 - Paul Emond

Versature Trust logoLet’s say you are at a business luncheon and you overhear someone talking about Voice Over IP (VoIP), what thoughts immediately come to mind? Unfortunately, due to the proliferation of poorly implemented VoIP telephony solutions, for a lot of people “VoIP” has earned itself a bit of a bad reputation in terms of quality. With relatively low barriers to entry, the market has had a lot of entrants that were not prepared on the technology side or the support side, and have failed or are in the process of failing.

Confidence in the industry as a whole is lost when trust is placed in these unreliable, corner-cutting providers. I believe that widely-held perception is slowly changing, as the industry experiences a bit of a consolidation and the also-rans either fold or are merged into larger, more experienced companies. ... Continue Reading ...


VoIP Survival Guide for MSP’s

May 06, 2014 - Paul Emond

Business PartnershipHaving been in the MSP (Managed IT Service Provider) business for close to 20 years, I know the challenges and opportunities that are facing that industry first-hand.  I sold my MSP business in 2012, but still feel a kindred spirit with people in that field.  Providing computer/network support services to small and mid-sized businesses is a thankless job most of the time.  If things are going well your clients wonder why they are paying you so much, and when things are broken they wonder why you didn’t anticipate the issue, or why it’s taking so long to fix.  It’s a tough business with a lot of moving parts to manage.

Knowing the MSP business so well has allowed Versature to have some exciting successes working with MSPs as a channel for Hosted VoIP.  We’d like to expand on that opportunity and so today we are announcing the launch of our official channel partner program for MSPs. ... Continue Reading ...


No Hardware Promo – Take 2!

April 30, 2014 - Paul Emond

Polycom's VVX 300 Business Telephone Set.

A new quarter means new incentives for businesses to make the move and replace those antiquated phone systems. Well, not new incentives per se, but since customers loved Versature’s last no hardware campaign so much, we thought we would bring it back!

So without further ado, Versature is pleased to announce that we will once again be providing free phones to the first 300 subscribers to take us up on this amazing, limited-time offer.

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“Hello, You’ve Reached Enhansoft!” Tips & Tricks on Scripting Your Auto-Attendant

April 22, 2014 - Paul Emond
Garth Jones, Chief Architect, Enhansoft Inc.

Garth Jones, Chief Architect, Enhansoft Inc.

The following is the second instalment of a two-part guest post by Garth Jones, Chief Architect at Enhansoft Inc.  Enhansoft is an Ottawa-based technology firm that helps companies track their IT assets and has been a long time Versature client. Here are his findings on his quest for the perfect automated attendant greeting.

As a follow up to my earlier blog post about using Versature’s auto-attendant feature, I thought I would share with you some of my findings when it comes to setting up an effective greeting service and offer up a sample script that can be easily modified to suit your business needs. ... Continue Reading ...


For Your Next Office Lease: Bandwidth Comes First!

April 15, 2014 - Paul Emond

office space for leaseIt’s spacious, it’s accessible, it has polished concrete floors, and it’s located in a desirable part of town. It comes with all the bells and whistles you could want in a new location for your prospering business. The time has come for you to sign your 5 year office lease, but have you considered the most important aspect of your new location?  For forward thinking businesses, it’s all about the bandwidth!

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Customer Security Notice on CVE-2014-0160 / Heartbleed

April 09, 2014 - Paul Emond

In the wake of April 7th’s disclosure of a massive security vulnerability (CVE-2014-0160, also known as “The Heartbleed Bug”), Versature staff have been hard at work to ensure that our systems are audited for the vulnerability.

As part of our normal course of business, security updates and fixes are constantly happenning transparently in the background (you won’t see announcements like this on our blog very often), but with the severity of this exploit we felt it was warranted.

At this time, all Versature infrastructure has been tested and has been patched where appropriate.  No further actions are required on your part to ensure the security of your phone system.

If you have questions or concerns about the impact of CVE-2014-0160 on your Versature Hosted PBX service, feel free to reach our Customer Support team by dialling 611 from any Versature phone.

Team Versature