In January 2014 the St-Joseph Family Medicine Clinic of Ottawa, Ontario experienced one of the worst disasters a business can endure: fire. Thankfully no one was hurt when the incident occurred, but even so facilities underwent a prolonged power outage and access to the site was restricted as the damage was assessed.
The old Nortel phone equipment being used by the clinic, powered by Bell lines, was completely inaccessible for the time being. Patients had no means of contacting the clinic, and vice versa.
“Our patients were literally calling the fire department, asking how they were able to reach our administration team. We really needed a fast, effective solution.” recalls Julie Letellier, the clinic’s IT Coordinator.
Understanding that traditional solutions would not be quick enough, the company’s Network Administrator suggested they contact Versature and inquire about VoIP services as a temporary solution to the crisis. Inbound and outbound communication with the clinic’s 50,000+ patients was crucial during this time of emergency.