Customer Security Notice on CVE-2014-0160 / Heartbleed

April 09, 2014 - Paul Emond

In the wake of April 7th’s disclosure of a massive security vulnerability (CVE-2014-0160, also known as “The Heartbleed Bug”), Versature staff have been hard at work to ensure that our systems are audited for the vulnerability.

As part of our normal course of business, security updates and fixes are constantly happenning transparently in the background (you won’t see announcements like this on our blog very often), but with the severity of this exploit we felt it was warranted.

At this time, all Versature infrastructure has been tested and has been patched where appropriate.  No further actions are required on your part to ensure the security of your phone system.

If you have questions or concerns about the impact of CVE-2014-0160 on your Versature Hosted PBX service, feel free to reach our Customer Support team by dialling 611 from any Versature phone.

Sincerely,
Team Versature

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“Hello, You’ve Reached Enhansoft!” My Short-Lived Career as an Auto Attendant Greeter

April 08, 2014 - Sarah Dingman
Garth Jones, Chief Architect, Enhansoft Inc.

Garth Jones, Chief Architect, Enhansoft Inc.

The following is a guest post by Garth Jones, Chief Architect at Enhansoft Inc.

Enhansoft is an Ottawa based technology firm that helps companies track their IT assets and has been a long time Versature client. Here is his experience having the “Voice of Versature”, Amanda Sellers, record their primary automated attendant greeting.

For those interested, Amanda also wrote a guest post for Inside.Versature.com a couple years back: “Give your company a voice clients will remember!“.

Several years ago Enhansoft purchased Versature’s auto attendant feature so that inbound calls could easily reach our various departments, such as sales and support. As a startup enterprise keen on capitalizing on some cost savings, I opted to personally record the audio greeting using my Versature phone once the feature was enabled.

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Voicemail Sucks – Announcing Versature Scribe

March 31, 2014 - Paul Emond

Yes, that’s an attention grabbing headline and we say it a bit tongue-in-cheek, but the reality is that no one likes leaving or receiving voicemail messages. A lot of our customers are thrilled when they first experience voicemail-to-email, where your voicemail is digitized into a wav file and sent to you via email. Liberating! That was a giant step forward to taking away the tedium of everyday voicemail. ... Continue Reading ...

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Canadian Network Expansion: Coast to Coast

March 11, 2014 - Jonathon Moody
Versature Network Map

Versature Coast-to-coast Network Map

On behalf of Versature’s hard working technical teams I am happy to announce that Versature is in the midst of another expansion. This time our technical teams are rebalancing our geographical coverage while adding an additional disaster recovery (DR) facility. The result is Ontario and BC primary points of presence (PoPs) providing regional services and failover for the remote location with a DR level backup from a third facility.

Versature’s technical teams have already updated the firewalls and network devices to which they have access, however those clients who manage their own equipment should update traffic shaping settings, quality of service (QoS) rules and allowed traffic rules to reflect the updated IP addresses of Versature’s new equipment. For technical details, see below the fold:

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Sandra Schmirler Telethon

February 20, 2014 - Jonathon Moody

Since inception in 2001, the Sandra Schmirler Foundation has donated $2.4 million to 34 hospital neonatal intensive care units from coast-to-coast. If you missed the telethon on TSN you can still donate online through their website.

Versature was approached only a few weeks before this year’s event.  Members of Versature’s executive, technical and sales teams volunteered their time to help setup, support and teardown a one-day temporary call centre for 30 volunteer call takers, among them some big names in curling (including many of the teams who had been curling only minutes earlier). ... Continue Reading ...

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Call Analytics

February 18, 2014 - Jonathon Moody

Last week on behalf of our technical teams I announced a long awaited improvement to Versature’s billing platform. Specifically this improvement provided monthly detailed billing records in spreadsheet (CSV) format instead of PDF or paper formats.

This announcement has been met with excitement and lots of feedback. Clients who had never looked closely at their call patterns or long distance call costs are suddenly reviewing their package choices and looking at the wealth of information available to them. If you’re an advanced Excel, Numbers, Google Apps, or Open Office user you’ve likely already dumped the data into a Pivot table, filtered, and sorted your organizations calls to help you make better decisions around the board room table.

But we have also heard from a group of clients who aren’t as familiar with spreadsheets and need a hand understanding this data. They have asked us to help them see how this raw data can be interpreted, to allow them to respond to client needs or jump into new markets. For these clients, we have now released an Excel template to make understanding your call patterns and costs both easy and informative.

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Month-to-month or contract? Pros and Cons for your Hosted PBX Service

February 04, 2014 - Paul Emond

You know the story: A consumer signs their life away with a telco company only to instantly regret it and have no way out without paying a huge termination fee. How many people have complained about this scenario over the years? Yet still, most telcos force you to sign that dotted line and consumers begrudgingly do so because they think they have no other choice.

One of the innovative features that Versature offers its customers is the ability to pay their bill on a month-to-month basis without having to sign on to a multi-year contract. We strongly believe in the value of our offerings, so why not give our customers the option to choose whether to stay with us at the end of each month?

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Detailed Billing Changes

January 31, 2014 - Jonathon Moody

The whirlwind of updates and improvements at Versature continues! Today I am proud to announce the final portion of Versature’s legacy billing system has been replaced and added to Sonar. These changes will be live starting with the Feb. 1st, 2014 invoice run.

Instead of receiving a PDF via email which breaks down long distance calls, customers now have access throughout the month to download a spreadsheet (CSV) of all call records via Sonar. This information is in addition to the call history function included in Sonar.

... Continue Reading ...

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Floods, Fires, Sinkholes and Ice Storms : Agile Business in Canada 2014

January 28, 2014 - Paul Emond
Toronto Ice Storm : Photo courtesy of Bisnotcher http://www.flickr.com/photos/26742522@N00/

Toronto Ice Storm : Photo courtesy of Bisnotcher http://www.flickr.com/photos/26742522@N00/

Canadians have seen our share of weather-related disruption and other unfortunate events this past year. Is it just me or does it seem like the occurrences of these types of incidents are increasing?

It’s a well known fact that businesses (especially small and mid-sized business) are heavily reliant on good cash flow, and if a weather-related or man-made business disruption occurs, it can cripple a business (or in the worst case, shutter their doors). Mid-sized and Enterprise companies are beholden to shareholders – how does the CEO explain to his board that the poor quarterly results were the consequence of poor Disaster Recovery (DR) planning?

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Hosted PBX / Cloud-based VoIP Explainer Video

January 20, 2014 - Paul Emond

Versature’s Explainer Video, created by the great folks over at inMotion is now complete. I won’t bore you with a long introduction, I’m going to let the explainer video speak for itself. Enjoy!

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