Versature Joins Startup Canada’s #EveryEntrepreneur Tour to Position Startups, Small Businesses for Success

October 06, 2015 - Sarah Dingman

Audience attending an #EveryEntrepreneur workshop brought to you by Versature and Startup CanadaStartup Canada and Versature, Canada’s leading business VoIP phone provider, have partnered to help entrepreneurs across Canada find mentors, support and new opportunities to start and grow their companies at each of the seven stops on Startup Canada’s #EveryEntrepreneur Tour. ... Continue Reading ...


Insurance Adjuster Saves $5,000 per Month on Cost of Business Phone System with Versature

October 01, 2015 - Sarah Dingman

Firefighters extinguish a blaze in a residential area. Personal property damaged in the fire will be covered by e-djuster, users of Versature business phone service.Company

e-djuster is the only company in the Canadian personal property insurance industry able to provide complete solutions for all types and sizes of content claims, for the post-loss processing of both residential and commercial losses and damages.

Goal – Cost Reduction

Reduce costs related to business phone system; provide a single point of contact for customers, partners, and staff; consolidate billing, simplify bill review and payment. ... Continue Reading ...


Top 5 Misconceptions about VoIP Communications & Why VoIP can Work for Your Business

September 29, 2015 - Anastasia Valentine

Confused IT Professional With Cables And VoIP Business Phone PhotoSwitching from one essential business solution to another can have a huge impact, especially when that business solution is the backbone of your organization’s communications. There are any number of events that can trigger a communication solution overhaul, from office moves or expansions to decaying technology and rising costs. Whatever your situation may be, it may be time for a change. But who or what do you replace your business lifeline with?

With 66% of Canadian businesses (and counting) already using VoIP to power their communications, it’s no wonder VoIP has emerged as a top-of-mind technology choice. While seemingly a mainstream option, a lot of business and technology leaders are still hesitant to make the jump.

Let’s take this opportunity to debunk some common myths and give you the truth about the world of VoIP Communications. ... Continue Reading ...


Versature Helps MSP Sea To Sky Replace Outdated Premise-Based PBX Systems for Clients

September 22, 2015 - Sarah Dingman

Beautiful BC, lake and cabinFounded in 2007, Sea To Sky Technology Services has been providing Managed IT Services, Help Desk Services, and General IT Consultation to businesses across Western Canada.

Based in British Columbia, Sea To Sky (S2S) has built a strong reputation as the go-to managed service provider (MSP) among businesses in the tourism, hospitality, and real estate industries. Clients in these segments had traditionally been relying on premise-based PBX systems serviced via their local telephone provider to fulfill their business telecommunication needs. S2S clients had been experiencing a growing number of frustrations with their onsite PBX systems as the technology grew more and more obsolete, including substandard call features, system complexity, increasing maintenance demands, and high costs. In some cases, carriers had completely cut support to these legacy systems.

On top of aging telecommunications infrastructure, many of Sea To Sky’s clients in the booming tourism, hospitality, and real estate sectors were also beginning to open new destinations or branch offices near Vancouver and throughout the Western Canada region. These clients needed a way to unite their multiple locations and provide a seamless customer experience under a single phone solution. ... Continue Reading ...


Versature Unifies Business Communications with Salesforce Customer Success Platform

September 15, 2015 - Anastasia Valentine

Bigger Lead View - Lead in App Window Follows User through Salesforce as they look at Accounts_Opps, etc_picmonkeyedHot off the presses…

OTTAWA, ON, September 15, 2015 – Versature Corp., the leading provider of VoIP business communication services in Canada, today released for immediate availability, the Versature Salesforce CRM Connector CTI in the AppExchange.

Versature Salesforce CRM Connector CTI unleashes the next generation of unified business communications to connect easily to customers, quickly capture information and qualify leads, and efficiently log client case details. The app enables customers of Versature cloud communications and Salesforce to place outbound calls, receive inbound calls, and automatically log all call activity from within the Salesforce interface. ... Continue Reading ...


Digital Marketing Agency SEO+ Streamlines Sales Processes & Scales Effortlessly with Versature

September 08, 2015 - Sarah Dingman

Search Engine Optimization, SEO+ Case Studyseoplus+ (SEO+) is an award-winning digital marketing agency dedicated to developing and implementing extensive online marketing strategies. The company services a wide range of businesses across Canada and internationally, providing help with SEO, page ranking, lead gathering, and web conversions. Based out of Ottawa, Ontario, and with satellite offices in Toronto and Calgary, SEO+ needed a way to connect regional offices and dispersed staff, support a rapidly growing employee base, and enhance overall sales team operations. Here’s the full story: ... Continue Reading ...

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#StartupChats – Customer Success for your Startup

September 01, 2015 - Sarah Dingman

Startup Canada LogoVersature recently tweeted alongside featured guests Jonathon Moody (@jonathonmoody), our own VP Operations and cofounder; Rivers Corbett from Relish Gourmet Burgers (@riverscorbett); Patrick Lyver, Founder and CEO of Kleurvision (@Kleurvision); Patrizio Spagnoletto, CMO of SteelHouse (@Steelhouse); Nat Cartwright, Co-founder of Payso (@natcartwrite); and last but not least,  Ashley Hobb, Business & Marketing Strategy Consultant (@AHobb).

It was another lively #StartupChats tweetup organized by the social media experts over at Startup Canada. Guests discussed all things Customer Success related, from the difference between Customer Support and Customer Success to things like key tools, best practices, corporate culture, hiring the right people to enable greater Customer Success.

Have a look at what the experts had to say! ... Continue Reading ...


Join Versature! Now Hiring an OnBoarding Specialist

August 25, 2015 - Jonathon Moody

Wanted! Onboarding ProfessionalYou’ve heard of Versature. The company is growing, we have an amazing corporate culture, and when it comes to our approach to customer care… well, let’s just say it’s extreme. What you haven’t heard is that we are looking for a new member of our OnBoarding Team! ... Continue Reading ...


So Hot Right Now – SaaS Edition

August 18, 2015 - Sarah Dingman

Melting orange popsicle, from DreamstimeYou may have seen some of our previous posts on the SaaS market, including our Choosing the Right SaaS Tools webinar recap - full of juicy discussion takeaways from our panel of cloud industry pros – our summary of Startup Canada’s TweetChat on Cloud Collaboration Tools & Best Practices where Versature joined guests from Microsoft, NPC Data Guard, CRM Portal Connector, TWT Group, and event sponsor QuickBooks to discuss tools for startup collaboration, and our “Make it Rain Business Using the Cloud” by Versature CEO Paul Emond. As this industry is in a constant state of flux and we ourselves have amped up our usage of Pardot, Hootsuite, WhatFix, and a number of other SaaS tools, I thought it was already time to revisit the topic. So here we go! ... Continue Reading ...


CPA Firm Breathes Sigh of Relief after Implementing Versature VoIP Solution

August 12, 2015 - Sarah Dingman

Smith & West CPASmith & West Chartered Professional Accountants, an accounting firm in Ottawa, provides accounting services to clients ranging from small business owners to growing organizations requiring ongoing assistance with their accounting. The team had been researching business VoIP solutions, knowing that the features and benefits afforded by SaaS-based communications technology were what the forward-thinking accounting firm needed to support their client needs.

Always striving to support the local economy, the firm went with another Ottawa-based telecommunications provider. Problems with the VoIP system serviced by this vendor started soon after implementation, including dropped calls, misrouted callers, and random phone reboots. This wasn’t the experience Smith & West expected nor wanted for their clients and team, forcing the firm to start the research process over and look for a new, stable, business-friendly solution. ... Continue Reading ...

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