New App Alert! Available on Salesforce AppExchange

October 17, 2014 - Paul Emond


Versature was pleased to announce this week that it has launched “Click-to-Call” Salesforce integrated dialing on the Salesforce platform as a native app.

The app enables users of Versature Hosted PBX and CRM to quickly and easily place outbound calls, receive inbound calls and log call activity all from within the interface. ... Continue Reading ...


Versature to Provide Shopify with Hosted Business Phone Services

October 08, 2014 - Paul Emond

Shopify Logo - BlogVersature was pleased to announce yesterday a new deal appointing us Hosted PBX business phone services provider to Shopify, the industry leading commerce platform that allows anyone to easily sell online, in store and everywhere in between.

Versature, with its Ottawa-based support team, world-class data facilities and Canada-wide footprint was the natural fit for Shopify. Versature’s on-boarding and customer success teams will be servicing Shopify offices in Ottawa, Toronto, and Montreal with advanced business phone functionality. ... Continue Reading ...


It’s Not Just a Sales Campaign, It’s a Lifestyle

September 30, 2014 - Paul Emond

Screen Shot 2014-09-30 at 4.57.16 PMA new air takes over the office here at Versature as we announce the third edition of our infamous No Hardware promotion. The promotion, similar to those offers in the past providing free phones for new or existing customers acquiring 10 or more extensions, is an immense but exciting undertaking for all the staff located at our Ottawa headquarters.

The first No Hardware promotion saw Versature effectively sell as many phones in one quarter as we did all of the previous year. An impressive accomplishment for our sales team! As rewarding as that was, it was an even greater accomplishment that our on-boarding, billing, and support teams were able to keep up with all the new orders. It was no easy feat, but the Versature Jedis are rested, recouped, and ready for round three. So here we go! ... Continue Reading ...


Putting the “Pro” in Provisioning

September 17, 2014 - Paul Emond

phone (1)You have done your homework. After reviewing the different options, you decided that a hosted phone service is the next step in moving your business forward and have selected Versature as a partner you can rely on for the years ahead. You’re going over the final numbers and preparing to electronically sign off on your quote to move forward.

It is at this stage that potential customers often wonder, “What happens after I sign on the dotted line? How long will it take to get my system up and running? Am I left fending for myself as soon as the salesperson signs off?” Absolutely not! The following is a quick rundown on our white-glove approach to the provisioning process, providing you with peace of mind about the implementation of your new business phone system. ... Continue Reading ...


VoIP for the Small (but Mighty!) Business

September 09, 2014 - Paul Emond

dreamstime_oldnewsignAs a small business ourselves and provider of such services, the benefits of cloud-based telephony for small businesses seem overly intuitive. That’s why when VoIP and telecom review company Software Advice released their 2014 VoIP Small Business BuyerView report it was shocking to see that 57% of small businesses are still using alternate forms of business phone systems (or worse yet, nothing at all!). Of this 57%, over half are using a traditional landline.

So why the lag in modernization of phone solutions for the small business? ... Continue Reading ...


Festival Steers Clear of Disaster & Improves Ops Thanks to Versature

September 03, 2014 - Paul Emond

OttawaDragonBoatFestivalThe Ottawa Dragon Boat Festival is North America’s largest dragon boating event, offering free admission to multiple stages with world class entertainment, amusement attractions, extreme sports demonstrations, a variety of exhibitors, and non-stop racing. More than 200 teams compete in corporate, community, and competitive dragon boat categories drawing in spectators from near and far to witness the annual event.

As you can imagine, the seasonality of this business is huge. So what happens when an archaic phone systems succumbs to the pressures of doubling, tripling, even quadrupling call volume days before the grand event? Enter Versature. ... Continue Reading ...


When Disaster Strikes, Who You Gonna Call?

July 24, 2014 - Paul Emond

St Joseph WPIn January 2014 the St-Joseph Family Medicine Clinic of Ottawa, Ontario experienced one of the worst disasters a business can endure: fire. Thankfully no one was hurt when the incident occurred, but even so facilities underwent a prolonged power outage and access to the site was restricted as the damage was assessed.

The old Nortel phone equipment being used by the clinic, powered by Bell lines, was completely inaccessible for the time being. Patients had no means of contacting the clinic, and vice versa.

“Our patients were literally calling the fire department, asking how they were able to reach our administration team. We really needed a fast, effective solution.” recalls Julie Letellier, the clinic’s IT Coordinator.

Understanding that traditional solutions would not be quick enough, the company’s Network Administrator suggested they contact Versature and inquire about VoIP services as a temporary solution to the crisis. Inbound and outbound communication with the clinic’s 50,000+ patients was crucial during this time of emergency.

... Continue Reading ...


Did you know? Versature has a referral program!

June 10, 2014 - Paul Emond

dreamstime_xs_12520109At Versature, we’ve taken on hundreds of customers during our 10+ years in business. We’re constantly signing up new clients and showing them the benefits of our Hosted PBX business phone solution.

Last year, we were named one of Ottawa’s Fastest Growing Companies by the Ottawa Business Journal, and our client list continues to expand with over 5,000 subscribers from coast-to-coast. We are constantly on the lookout for businesses in need of a better business phone solution and decided to make it worth your while to help us spread the word. ... Continue Reading ...


Presenting Versature SmartAnswer

May 27, 2014 - Paul Emond

Versature new feature SmartAnswerFew things in life can give you that sinking feeling in your chest quite like answering a phone call with “Wazzzaaapppp?” only to find out that it is not your brother on the other end, but your #1 client.  For those who bring their work with them around and outside of the office via mobile or other devices, Versature has something special for YOU.

I am pleased announce the deployment of the newest functionality in Versature’s Hosted PBX phone system, SmartAnswer. SmartAnswer is a feature that notifies all external numbers entered in a user’s simultaneous ring rule that they have a call being forwarded from Versature, before they answer that call. What does this mean for you? ... Continue Reading ...


Webinar: Why Choose Versature?

May 20, 2014 - Paul Emond