pt 1: The Keys to Successfully Implementing Cloud Services

December 05, 2014 - Paul Emond

Cloud Services Webinar 1Versature was pleased to welcome guests Jeffrey Barrett, Owner and CTO of MacMedics, and Rohan Verma, Co-Founder and Managing Partner of BigKite Consulting on October 29th this year for a live one-hour webinar. Moderated by Versature’s own VP Operations, Jonathon Moody, these three industry veterans came together to pool thoughts, knowledge and experience from various Cloud Service environments. ... Continue Reading ...

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Dino Cookies – Taking a Bite out of the Competition

November 27, 2014 - Paul Emond

Versature gathered with Startups from across Canada yesterday at the Château Laurier, downtown Ottawa, for an all-day event focused on fostering growth and development for new businesses in Canada. Attendees of Startup Day on the Hill included some of Canada’s top entrepreneurs, investors, industry leaders, media personalities and government decision makers.

But there was a new kid on the block at Startup Canada’s event. They came wearing red, green or blue and a cellophane wrapper and made quite an impression on guests! ... Continue Reading ...

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Voicemail Sucks: Part 2

November 11, 2014 - Paul Emond

Business Man Yelling at PhoneDo you ever dread checking your voicemail on your cellphone? Procrastinate for hours over the two minutes it takes to dial in and retrieve that message? Let the messages continue to build up until you’re sure your voicemail box is going to be completely full? Well, I wouldn’t say I ever let it go that far, but the thought of checking my cellphone voicemail, along with my home, work and other voicemail boxes, is sometimes an agonising thought. The problem is further compounded for those of you who use multiple cellphones for personal use and work.

Instead of struggling to keep up with multiple bursting voicemail boxes, what I’ve done is pull the plug on a mobile voicemail plan. ... Continue Reading ...

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Versature Retreat : Organizational Clarity and Aligned Objectives

November 05, 2014 - Paul Emond
Death by Meeting - Not Necessarily!

Death by Meeting – Not Necessarily!

I was inspired to write this post after reading about Buffer, a UK based software company that has committed to transparency as a tool to help others. They recently wrote about their journey to raise 3.5M in funding, and shared the valuation, term sheet and thinking behind it. As a fellow business owner, I really appreciate it when people share real world experience like this. I think we’re all the better for it.

For those of you who know me personally, you’ll be aware that I read a lot of business books. I also follow a lot of different thought leaders on topics such as ... Continue Reading ...

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New App Alert! Available on Salesforce AppExchange

October 17, 2014 - Paul Emond

Salesforce-Logo

Versature was pleased to announce this week that it has launched “Click-to-Call” Salesforce integrated dialing on the Salesforce platform as a native app.

The app enables users of Versature Hosted PBX and salesforce.com CRM to quickly and easily place outbound calls, receive inbound calls and log call activity all from within the salesforce.com interface. ... Continue Reading ...

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Versature to Provide Shopify with Hosted Business Phone Services

October 08, 2014 - Paul Emond

Shopify Logo - BlogVersature was pleased to announce yesterday a new deal appointing us Hosted PBX business phone services provider to Shopify, the industry leading commerce platform that allows anyone to easily sell online, in store and everywhere in between.

Versature, with its Ottawa-based support team, world-class data facilities and Canada-wide footprint was the natural fit for Shopify. Versature’s on-boarding and customer success teams will be servicing Shopify offices in Ottawa, Toronto, and Montreal with advanced business phone functionality. ... Continue Reading ...

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It’s Not Just a Sales Campaign, It’s a Lifestyle

September 30, 2014 - Paul Emond

Screen Shot 2014-09-30 at 4.57.16 PMA new air takes over the office here at Versature as we announce the third edition of our infamous No Hardware promotion. The promotion, similar to those offers in the past providing free phones for new or existing customers acquiring 10 or more extensions, is an immense but exciting undertaking for all the staff located at our Ottawa headquarters.

The first No Hardware promotion saw Versature effectively sell as many phones in one quarter as we did all of the previous year. An impressive accomplishment for our sales team! As rewarding as that was, it was an even greater accomplishment that our on-boarding, billing, and support teams were able to keep up with all the new orders. It was no easy feat, but the Versature Jedis are rested, recouped, and ready for round three. So here we go! ... Continue Reading ...

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Putting the “Pro” in Provisioning

September 17, 2014 - Paul Emond

phone (1)You have done your homework. After reviewing the different options, you decided that a hosted phone service is the next step in moving your business forward and have selected Versature as a partner you can rely on for the years ahead. You’re going over the final numbers and preparing to electronically sign off on your quote to move forward.

It is at this stage that potential customers often wonder, “What happens after I sign on the dotted line? How long will it take to get my system up and running? Am I left fending for myself as soon as the salesperson signs off?” Absolutely not! The following is a quick rundown on our white-glove approach to the provisioning process, providing you with peace of mind about the implementation of your new business phone system. ... Continue Reading ...

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VoIP for the Small (but Mighty!) Business

September 09, 2014 - Paul Emond

dreamstime_oldnewsignAs a small business ourselves and provider of such services, the benefits of cloud-based telephony for small businesses seem overly intuitive. That’s why when VoIP and telecom review company Software Advice released their 2014 VoIP Small Business BuyerView report it was shocking to see that 57% of small businesses are still using alternate forms of business phone systems (or worse yet, nothing at all!). Of this 57%, over half are using a traditional landline.

So why the lag in modernization of phone solutions for the small business? ... Continue Reading ...

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Festival Steers Clear of Disaster & Improves Ops Thanks to Versature

September 03, 2014 - Paul Emond

OttawaDragonBoatFestivalThe Ottawa Dragon Boat Festival is North America’s largest dragon boating event, offering free admission to multiple stages with world class entertainment, amusement attractions, extreme sports demonstrations, a variety of exhibitors, and non-stop racing. More than 200 teams compete in corporate, community, and competitive dragon boat categories drawing in spectators from near and far to witness the annual event.

As you can imagine, the seasonality of this business is huge. So what happens when an archaic phone systems succumbs to the pressures of doubling, tripling, even quadrupling call volume days before the grand event? Enter Versature. ... Continue Reading ...

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