Putting the “Pro” in Provisioning

September 17, 2014 - Paul Emond

phone (1)You have done your homework. After reviewing the different options, you decided that a hosted phone service is the next step in moving your business forward and have selected Versature as a partner you can rely on for the years ahead. You’re going over the final numbers and preparing to electronically sign off on your quote to move forward.

It is at this stage that potential customers often wonder, “What happens after I sign on the dotted line? How long will it take to get my system up and running? Am I left fending for myself as soon as the salesperson signs off?” Absolutely not! The following is a quick rundown on our white-glove approach to the provisioning process, providing you with peace of mind about the implementation of your new business phone system. ... Continue Reading ...

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VoIP for the Small (but Mighty!) Business

September 09, 2014 - Paul Emond

dreamstime_oldnewsignAs a small business ourselves and provider of such services, the benefits of cloud-based telephony for small businesses seem overly intuitive. That’s why when VoIP and telecom review company Software Advice released their 2014 VoIP Small Business BuyerView report it was shocking to see that 57% of small businesses are still using alternate forms of business phone systems (or worse yet, nothing at all!). Of this 57%, over half are using a traditional landline.

So why the lag in modernization of phone solutions for the small business? ... Continue Reading ...

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Festival Steers Clear of Disaster & Improves Ops Thanks to Versature

September 03, 2014 - Paul Emond

OttawaDragonBoatFestivalThe Ottawa Dragon Boat Festival is North America’s largest dragon boating event, offering free admission to multiple stages with world class entertainment, amusement attractions, extreme sports demonstrations, a variety of exhibitors, and non-stop racing. More than 200 teams compete in corporate, community, and competitive dragon boat categories drawing in spectators from near and far to witness the annual event.

As you can imagine, the seasonality of this business is huge. So what happens when an archaic phone systems succumbs to the pressures of doubling, tripling, even quadrupling call volume days before the grand event? Enter Versature. ... Continue Reading ...

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When Disaster Strikes, Who You Gonna Call?

July 24, 2014 - Paul Emond

St Joseph WPIn January 2014 the St-Joseph Family Medicine Clinic of Ottawa, Ontario experienced one of the worst disasters a business can endure: fire. Thankfully no one was hurt when the incident occurred, but even so facilities underwent a prolonged power outage and access to the site was restricted as the damage was assessed.

The old Nortel phone equipment being used by the clinic, powered by Bell lines, was completely inaccessible for the time being. Patients had no means of contacting the clinic, and vice versa.

“Our patients were literally calling the fire department, asking how they were able to reach our administration team. We really needed a fast, effective solution.” recalls Julie Letellier, the clinic’s IT Coordinator.

Understanding that traditional solutions would not be quick enough, the company’s Network Administrator suggested they contact Versature and inquire about VoIP services as a temporary solution to the crisis. Inbound and outbound communication with the clinic’s 50,000+ patients was crucial during this time of emergency.

... Continue Reading ...

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Did you know? Versature has a referral program!

June 10, 2014 - Paul Emond

dreamstime_xs_12520109At Versature, we’ve taken on hundreds of customers during our 10+ years in business. We’re constantly signing up new clients and showing them the benefits of our Hosted PBX business phone solution.

Last year, we were named one of Ottawa’s Fastest Growing Companies by the Ottawa Business Journal, and our client list continues to expand with over 5,000 subscribers from coast-to-coast. We are constantly on the lookout for businesses in need of a better business phone solution and decided to make it worth your while to help us spread the word. ... Continue Reading ...

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Presenting Versature SmartAnswer

May 27, 2014 - Paul Emond

Versature new feature SmartAnswerFew things in life can give you that sinking feeling in your chest quite like answering a phone call with “Wazzzaaapppp?” only to find out that it is not your brother on the other end, but your #1 client.  For those who bring their work with them around and outside of the office via mobile or other devices, Versature has something special for YOU.

I am pleased announce the deployment of the newest functionality in Versature’s Hosted PBX phone system, SmartAnswer. SmartAnswer is a feature that notifies all external numbers entered in a user’s simultaneous ring rule that they have a call being forwarded from Versature, before they answer that call. What does this mean for you? ... Continue Reading ...

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Webinar: Why Choose Versature?

May 20, 2014 - Paul Emond

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Versature’s Hosted PBX is Built on Trust

May 13, 2014 - Paul Emond

Versature Trust logoLet’s say you are at a business luncheon and you overhear someone talking about Voice Over IP (VoIP), what thoughts immediately come to mind? Unfortunately, due to the proliferation of poorly implemented VoIP telephony solutions, for a lot of people “VoIP” has earned itself a bit of a bad reputation in terms of quality. With relatively low barriers to entry, the market has had a lot of entrants that were not prepared on the technology side or the support side, and have failed or are in the process of failing.

Confidence in the industry as a whole is lost when trust is placed in these unreliable, corner-cutting providers. I believe that widely-held perception is slowly changing, as the industry experiences a bit of a consolidation and the also-rans either fold or are merged into larger, more experienced companies. ... Continue Reading ...

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VoIP Survival Guide for MSP’s

May 06, 2014 - Paul Emond

Business PartnershipHaving been in the MSP (Managed IT Service Provider) business for close to 20 years, I know the challenges and opportunities that are facing that industry first-hand.  I sold my MSP business in 2012, but still feel a kindred spirit with people in that field.  Providing computer/network support services to small and mid-sized businesses is a thankless job most of the time.  If things are going well your clients wonder why they are paying you so much, and when things are broken they wonder why you didn’t anticipate the issue, or why it’s taking so long to fix.  It’s a tough business with a lot of moving parts to manage.

Knowing the MSP business so well has allowed Versature to have some exciting successes working with MSPs as a channel for Hosted VoIP.  We’d like to expand on that opportunity and so today we are announcing the launch of our official channel partner program for MSPs. ... Continue Reading ...

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No Hardware Promo – Take 2!

April 30, 2014 - Paul Emond

Polycom's VVX 300 Business Telephone Set.

A new quarter means new incentives for businesses to make the move and replace those antiquated phone systems. Well, not new incentives per se, but since customers loved Versature’s last no hardware campaign so much, we thought we would bring it back!

So without further ado, Versature is pleased to announce that we will once again be providing free phones to the first 300 subscribers to take us up on this amazing, limited-time offer.

... Continue Reading ...

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